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This is a very interesting issue and would like for you all to try the following. We are Experiencing this problem, any idea on a solution yet Ensure that all users are on latest build of Outlook Does Outlook freeze when sending e-mails or does it also freeze while doing any other activity within outlook.ġ. What if we configure another users outlook profile on this computer?ġ3. Is the issue seen if we configure new outlook profile on another computer?ġ2. Is the issue seen if we configure new outlook profile for the user on the same computer?ġ1. Any recent changes were made in the environment?ġ0. What add-ins are loaded with Outlook.exe?ħ. Is the issue seen if we use Outlook in the safe mode?(Outlook.exe)ĥ. Is the user using outlook in Cached Exchange Mode or Online Mode?Ĥ. What is the Build number of Exchange that you are running?ģ. Ensure that all users are on latest build of Outlook (referĢ. To help us narrow down the issue, please answer the questions below:ġ. At this point it generates an event ID 1003 and then after some time Outlook becomes responsive. When the user sends an e-mail Outlook window changes to “Not Responding”.ģ. Outlook 2010 freezes when sending e-mails.Ģ. Here's what I understand from your description above:ġ. So far, I can not find any known issues that we are currently working on. The Software Protection service has completed licensing status check. The details logged in this event log are as follows: When the user sends the email, Outlook's window changes to "Not Responding", Event ID 1003 is logged after about 1 minute, and shortly thereafter Outlook becomes responsive again.
OFFICE SOFTWARE PROTECTION PLATFORM SERVICE 1003 WINDOWS
I have correlated this behavior with Event ID 1003 (Office Software Protection Platform Service) in the Windows Application logs. I am trying to assist some end users troubleshoot an issue with Outlook freezing up when attempting to send email.